Customer Service - We demand it at banks and government centers, so why wouldn't you expect it of a contractor? If a contractor does not call you back within an allotted time frame or treats you in a disrespectful manner then they need to go. They will treat you the same way they treat your house.
Free Estimates - You shouldn't have to pay for something that will give a contractor business. If he wants the job he will come to you, do the measurements, ask the questions and give you a free and competitive estimate. It's okay to get several estimates from different companies to select the best contractor for you.
Landscaping - To some people, the yard, trees and plantings are the reason they wake up in the morning. Make sure your contractor will only take the time to work on the roof and not the flower beds. If you have shingles and ladders destroying your shrubs then it is time for the contractor to leave.
Insurance - Your insurance adjuster is there to assess damage and save an insurance company money. Your contractor should be there representing you. Pointing out things an adjuster might miss. All necessary paperwork needs to get run through both parties, so make sure there is a positive relationship as well.
Out of State - high pressure contractors are a dime a dozen. They will flood your neighborhood and promise amazing deals. Don't fall for it. Research your local options. The internet can aid in this, as well as referrals from friends and family. A smart decision, not a hasty one, is the one that will reward you in the end.
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